Ease of Doing Business / Citizen Centric Services


The aim of the project namely “Ease of Doing Business” (EoDB) is to facilitate setting up of new industries & businesses by simplification of procedures, time-bound delivery of services, ease of access to information, transparency in inspection procedures etc. In West Bengal, a wide range of activities have been assigned to various Departments. The Department of Urban Development & Municipal Affairs has been vested with a large number of action points to ease and simplify the urban services.

The Department of Urban Development & Municipal Affairs, Government of West Bengal, under the initiative of the project namely “Ease of Doing Business” (EoDB), has undertaken massive re-engineering of the statutory procedures and simplified the operating procedures relating to different urban services. This is aimed to facilitate the entrepreneurs and industries in setting up their business and compliance to statutory municipal regulation and procedures.

The existing procedures for different clearances have been redesigned and made simple and transparent. Efforts have been made to shorten the processing period for different clearances. Most of the processes now are lucid and streamlined. Beginning with application for fresh Certificate / License and payment of designated fees to downloading the final approval certificate, the end-user does not need a physical touch point. All the vital service delivery processes have been bound by strict timelines under the “West Bengal Right to Public Services Act, 2013.”

The inspection procedures have also been revisited and redesigned so as to make them transparent and time-bound. Submission of inspection reports within a stipulated timeline has been mandated by the Department.

The Department of Urban Development & Municipal Affairs is making relentless efforts to further ease the procedures and diminish the timelines. The Department is pledged to ease the procedures, rapid processing and faster and transparent delivery of urban services.